Service Delivery Coordinator

Job Title: Service Delivery Coordinator

Location: Erbil, Kurdistan Region, Iraq (KRI), with frequent travel to project sites across Kurdistan 

Type of position: Employment Contract, Full-time

Position Status : National

Length of Contract: 12 Months

Compensation and Benefits: Competitive salary and benefits package designed to recognize skills and experience, with benefits tailored according to employee status. Local Compensation Package: includes local transportation allowances.

About SEED: SEED is a women-led, local NGO in the Kurdistan Region of Iraq, dedicated to creating a thriving society by advancing social protection and human development. We support individuals, empower communities, and strengthen systems to drive lasting change and equal opportunity. With a focus on collaboration, we promote gender equality, protect children, combat human trafficking, and improve mental health and well-being. SEED’s holistic, locally-driven approach integrates transformational services, community development, training and education, and advocacy to create sustainable impact. SEED is committed to creating a just, equitable society where everyone's rights are protected, with healthy families and strong communities, and a future where everyone can thrive.

Role of the Service Delivery Coordinator: The Service Delivery Coordinator (SDC) will lead a multidisciplinary team, including caregivers and case managers, to ensure high-quality, policy-aligned service delivery. The SDC will provide supervision, mentorship, and performance feedback; oversee complex and high-need cases; and ensure timely documentation and reporting. They will support daily operations, identify training needs, and deliver or coordinate capacity-building initiatives. The SDC will supervise  a team at SEED’s STEPS Center,  a shelter for victims of trafficking (VOT), lead MEAL reporting, verify service delivery, and collaborate closely with the Program Manager and technical advisors in mental health, psychosocial support, and case management. The ideal candidate is compassionate, proactive, and experienced in GBV and human trafficking response, mental health services, child protection, and case management services. A strong ethical foundation and the ability to work across diverse cultural and social backgrounds are critical. A strong commitment to ethical practice, inclusivity, and teamwork is essential. The SDC reports to the Protection and Service Delivery Manager (PSDM). 

Specific Tasks:

Team Management and Supervision - 75%

• Coordinate and supervise service providers and the delivery of services under grant program(s), ensuring service delivery is in line with SEED values and operating principles including confidentiality, SOPs, SEED policies.
• Ensuring that all referrals received are assigned to a Case Manager, Psychologist, and assigned a case number, and inputted into Commcare.
• Ensure all staff have work plans in place and are provided feedback on a routine basis, as well as during Performance Appraisals.
• Identify the capacity development needs of staff, make recommendations for meeting identified needs, and provide training in collaboration with management.
• Monitor case management and mental health files to ensure timely and accurate documentation and reporting.
• Regular coordination with SEED’s services delivery teams across Kurdistan. Review documentation of all reporting required under SOPs:  
• • Clients are assigned and visited with required time period; well-being and other assessments are completed and properly filed in CommCare
  • Daily activity reports, daily check-ins, completion of client trackers and all required CommCare systems; 
• Ensure confidential ongoing clinical and community-based MHPSS services to cases and their families, as needed, to include the collaborative development of a Case Plan and Treatment Plan using SMART goals.
• Facilitate referrals to partner agencies providing services in accordance with SEED policy, as needed per each individual case. 
• Participate in the development and coordination of outreach and community engagement plans as requested
• Lead on the development and ensure the utilization of location-specific service mapping and referral pathways.

Reporting and MEAL - 15%

• Ensure that staff complete all necessary reporting requirements.
• Contribute to monthly service delivery reports and programmatic quarterly reports.
• Contribute to reviews of data, client audits, and other monitoring tasks as assigned.

Coordination, Influence, and Organizational Representation - 10%

• Maintain good working relationships with all partner organizations and community‐based groups, to facilitate referrals and support related and/or joint activities.
• Attend relevant external cluster meetings, training sessions, and other events to represent SEED and gain the knowledge needed to ensure high-quality service delivery.
• Provide reports on all activities.  

Essential Criteria:

• University degree in social work, psychology or a related field.
• Minimum 4 years of professional experience as a social worker or caseworker/case manager, preferably with survivors of trafficking or gender-based violence.
• Minimum of 2 years of professional experience overseeing or managing a team of MHPSS service providers.  
• Experience in shelter programming for at-risk populations or aftercare assistance to VOTs, a plus.
• Knowledge of case management, community outreach, psychological services, and referral pathways.
• Experience working with survivors of violence and other populations experiencing a lack of social protection and social inequalities.
• Strong belief in human rights for all and gender equality.
• Strong communication and interpersonal skills including the ability to gain trust and build relationships.
• Demonstrates a positive attitude, self-motivation, organization, and resourcefulness
• Strong ability to work independently, including the ability to multitask, prioritize competing tasks, and manage time effectively.
• High standard of spoken and written English and Kurdish and/or Arabic.
• Excellent computer skills, including the use of online data collection systems.
• Ability to work in a stressful setting and adapt quickly to changing environments.

To Apply:

• Interested candidates are invited to submit their cover letter and resume via this LINK no later than November 27, 2025.
• Only shortlisted candidates will be contacted.
• Applications will be accepted and reviewed on a rolling basis until the position is filled.

Safeguarding Statement 

SEED staff are expected to perform job duties and responsibilities professionally, respecting SEED’s Code of Conduct and Policies. SEED is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants, or others, are treated with respect and dignity. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members as part of our commitment to a safe and harmonious work environment.